CIBSE is upgrading its IT systems to improve core customer functions and increase efficiency and effectiveness from Sunday 17 July - Monday 25 July 2016 which will cause the following systems and services to be offline.

Login to MyCIBSE

You cannot currently login to the MyCIBSE area of the CIBSE website to access your contact details, email preferences, CPD activity, event and training bookings, publication downloads, or to make an online subscription payment. If you need to review or update your details during the upgrade please use the contact information below:

  • Contact details & email preferences

If you would like to update your contact details or email preferences during this period then please send a request to or call +44 (0)20 8772 3655.

  • Logging & viewing CPD activity

If you would like to view your CPD record or discuss logging CPD please email or call +44 (0)20 8772 3650.

  • Viewing the Your Events page

If you have booked to attend an event or training course please contact the team for further information, email or call +44(0) 208 772 3660.

  •  Viewing the Your Documents page

You will be unable to view past publication downloads and purchases during the upgrade period. If you have a query about past publication downloads or purchases please email

  • Online membership subscription payment

If you wish to renew your membership subscription please contact +44 (0)20 8772 3655 to pay over the phone or download the payment form and return by email to

  • Membership and Society applications

If you sign up to CIBSE membership or any of the Societies during the upgrade period, your application will be acknowledged and processed when the system is back up and running. If you have any questions regarding your application please contact +44 (0)20 8772 3655 or email

CIBSE Knowledge Portal Downloads and Purchases

You will be unable to download or purchase items online from the Knowledge Portal. If you have an urgent need to download a free document from the Knowledge Portal please complete this request form. Due to the expected volume of requests, we are limiting the number of requested publications to 5 per person during this period. If you would like to purchase Weather Data or PDFs from the Knowledge Portal please call +44 (0)20 8772 3618 or email

Online event bookings

You will be unable to make online bookings for CIBSE Training courses, some Group and Society events, and membership briefing sessions. Please use the PDF booking form or telephone contact details available from the event webpage to make a booking.

Access to the BSERT & LR&T Journal

You will be unable to access the BSERT or LR&T Journal during the upgrade period.  You can, howver, request certain articles by sending an email to Malgorzata Filas

Please note that CIBSE’s office hours are 9am-5pm GMT so please use the email address provided outside of these hours.

If you have any questions or concerns regarding the IT systems upgrade, please email We are endeavouring to keep the impact on you to a minimum and apologise for any inconvenience this may cause.

Technical Journals CIBSE Knowledge Portal